Smartphone users getting caught out overseas, says Carphone Warehouse

Posted on June 29, 2011 by Broadband Man

Carphone WarehouseSmartphone users who access mobile broadband overseas, are being stung by huge data roaming charges, according to a new study by The Carphone Warehouse. According to the research released this week, 79% of smartphone users plan to access mobile internet abroad using their device this summer. But the mobile phone retailer reckons just 6% are aware of the data download costs which apply when accessing the internet from a mobile phone outside the UK.

Matt Stringer, Carphone Warehouse MD said,“We’ve seen a real increase in smartphone users over the past year. Roughly 85% of handsets sold with a postpay connection at The Carphone Warehouse in 2010-2011 were smartphones, with penetration in the rest of our other European markets increasing all the time. However,even though adoption is high, the findings highlight the potentially high costs associated with using smartphonesabroad. Simply calling or visiting The Carphone Warehouse to ask about holiday bundles is a great way to help bring your bills down. Data users should keep a look out for WiFi spots where they can connect to the internet without using the local 3G network. At The Carphone Warehouse we’ve pulled together a list of top tips which we hope people will find useful before going away this summer.”

To help smartphone users avoid surprise bills this summer, The Carphone Warehouse Holiday Help Team will be making an appearance at Gatwick, Manchester and Glasgow airports over the next few weeks to offer customers advice on using mobile phones abroad.

One of the key things to check when comparing mobile broadband deals, is what the international roaming charges are, and this advice also applies to users of dongles and iPads who plan to access the internet abroad.